Return & Refund Policy

Return & Refund Policy

At Benexas PTE. LTD., your satisfaction is our priority. We aim to make the return and refund process clear, fair, and hassle-free. Please review the policy below before submitting a request.

1. Return Eligibility

  • You have 14 days from the delivery date to request a return.
  • Returned items must be:

- Unused and in original condition

- Free from wear, damage, or signs of use

  • Items not meeting these requirements may be denied a refund or exchange.
  • Requests submitted after the 14-day window are not valid.

2. Refund Process

  • Once we receive your item, our team will inspect it.
  • You will receive an email confirming whether your refund has been approved or denied.
  • Approved refunds will be credited back to your original payment method within a few business days.
  • If denied, we will provide a clear explanation.

3. Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider — processing times vary.
  3. Reach out to your bank — some institutions take longer to release funds.

📩 If you still haven’t received your refund after these steps, email us at support@benexas.com.

4. Exchanges (Defective or Damaged Items Only)

  • We only replace items that arrive defective or damaged.
  • To request an exchange:

- Email support@benexas.com with your order detailed and photos.

- We’ll provide step-by-step return instructions.

5. Return Shipping Costs

  • Please contact us before sending any item back.
  • Customers are responsible for all return shipping costs, which are non-refundable.
  • If your refund is approved, shipping costs may be deducted form the total refund amount.

6. Contact Us

For questions or assistance with returns, please reach out to:
📧 support@benexas.com
We’re here to help and ensure your experience with us remains positive.